Privacy Policy

Website: Angelica Guidance (the "Site")

Operated by: SAVOIR INFINI LLC ("Company," "we," "us," "our")

Business Address: 8206 Louisiana Blvd NE, Ste A #2603, Albuquerque, New Mexico 87113, United States

Support Email: support@angelica-guidance.com

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit, interact with, or make a purchase from Angelica Guidance, including purchases of digital services (readings, drawings, charts, subscriptions) and physical products (Saint Michael Medal).

1) What This Policy Covers

This policy applies to information we collect on the Site, through checkout and order fulfillment, through customer support communications, through marketing communications (if you opt in), and through analytics and cookies.

2) Information We Collect

A) Information you provide directly

• Contact details: name, email address, phone number (if provided), billing and shipping address.
• Order information: items purchased, order number, order history, refund status, and delivery confirmation details.
• Payment-related information: payment authorization status and transaction identifiers. Payments are processed through Stripe. We do not store full payment card numbers on our servers.
• Customer support communications: the content of emails/messages you send to us.
• Personalization inputs: any information you voluntarily submit for a reading/drawing/chart.

B) Information collected automatically

• Device and network data: IP address, device type, operating system, browser type, language, approximate location.
• Usage data: pages viewed, clicks, time spent, referring/exit pages.
• Cookies and similar technologies: identifiers used to remember preferences, enable core site functions, and measure performance.

C) Information from service providers

• Stripe (payments): payment confirmation status, dispute/chargeback status, fraud-related signals.
• Shipping carriers / logistics partners: tracking updates, delivery status, and delivery dates.
• Email and marketing platform (systeme.io): email delivery status and engagement metrics.

3) How We Use Information

1. Provide and deliver our products/services — deliver digital services electronically; ship physical products; manage subscriptions.
2. Process payments, refunds, and returns — process transactions via Stripe; administer our 30-day refund policy.
3. Customer support — respond to inquiries; resolve delivery issues.
4. Security and fraud prevention — detect, prevent, and investigate fraud and unauthorized activity.
5. Site operations and improvements — maintain, troubleshoot, and improve the Site.
6. Marketing — send promotional emails if you opt in.

4) How We Disclose Information

• Payment processing — Stripe: We use Stripe to process payments and help with fraud prevention.
• Email communications — systeme.io: We use systeme.io for email marketing and related communications.
• Shipping carriers and fulfillment partners (U.S. and/or China): For physical orders, we share necessary information with shipping carriers and logistics providers.
• Analytics providers: We may use service providers to help us understand Site performance.
• Legal compliance: We may disclose information if required by law.

5) International Data Transfers

We are based in the United States, and we may use service providers and fulfillment partners in other countries, including China. If you access the Site from outside the U.S., you understand that your information may be transferred to, processed in, and stored in jurisdictions that may have different data protection laws.

6) Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer refunds/returns, maintain business records, prevent fraud, and meet legal requirements.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

8) Children's Privacy

The Site and Services are intended for adults (18+). We do not knowingly collect personal information from children under 13.

9) U.S. State Privacy Rights

Depending on where you live, you may have rights under state privacy laws (such as California's CCPA/CPRA). These rights may include:

• Right to know/access: request the categories and specific pieces of personal information we collected.
• Right to delete: request deletion of personal information.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out: opt out of certain processing.
• Right to non-discrimination: you won't be discriminated against for exercising privacy rights.

10) How to Exercise Your Privacy Rights

To submit a request, email support@angelica-guidance.com with the subject line "Privacy Request" and include your name, the email used on the Site (if applicable), and what you are requesting.

11) Contact Us

SAVOIR INFINI LLC
8206 Louisiana Blvd NE, Ste A #2603
Albuquerque, New Mexico 87113, United States
Email: support@angelica-guidance.com