Shipping Policy
Effective Date: March 3, 2026
Merchant: SAVOIR INFINI LLC (operating Angelica Guidance)
Business Address: 8206 Louisiana Blvd NE, Ste A #2603, Albuquerque, New Mexico 87113, United States
Support Email: support@angelica-guidance.com
Physical Product: Saint Michael Medal
This Shipping Policy explains how we process, ship, and track physical orders placed through Angelica Guidance. It is intended to be consistent with our Terms & Conditions and our 30-day (from delivery) 100% refund policy.
1) Where We Ship From
Orders may ship from the United States and/or China depending on inventory availability, destination, and operational factors. If an order ships from China (including via international logistics partners), delivery may be subject to additional carrier handoffs and/or customs processing.
2) Order Processing Time
- Orders are processed within 1 to 3 business days (Monday–Friday, excluding U.S. federal holidays).
- Processing time is separate from shipping/transit time.
3) Shipping Destinations
- We ship within the United States and internationally.
- International shipments may be subject to customs inspections/clearance, which can affect delivery time.
Customs fees: Any duties, import taxes, or brokerage fees are assessed by your country/carrier and are typically not collected by us.
Estimated Shipping Times
Standard Shipping: Estimated 8 to 15 business days after the order ships.
Important: Transit times are estimates, not guarantees. Delivery may be affected by carrier delays, weather events, customs clearance, remote location delivery constraints, and the shipment origin (U.S. vs. China).
4) Tracking
- Once your order ships, you will receive a shipping confirmation email with your tracking number (or tracking link).
- Tracking may take 24–72 hours to update after the carrier receives and scans the package.
5) Address Accuracy / Failed Delivery
You are responsible for providing a complete and accurate shipping address (including unit/apartment numbers where applicable).
If a package is returned to sender due to an incorrect/incomplete address, refusal, or failed delivery attempts, we may require payment of additional shipping fees to re-ship the order.
6) Lost, Missing, or Stolen Packages
If your package is marked "Delivered" by the carrier:
To the maximum extent permitted by law, we are not responsible for theft or loss after confirmed delivery (e.g., porch theft). However, we will assist you by providing available documentation and guidance to help you file a carrier claim or report.
If your package is not marked "Delivered" / appears lost in transit:
If tracking shows prolonged inactivity or the carrier confirms a shipment is lost, contact us at support@angelica-guidance.com and we will assist with next steps.
Note on refunds: This shipping policy does not limit your rights under our 30-day (from delivery) 100% refund policy.
7) Damaged Items
If your order arrives damaged, email support@angelica-guidance.com promptly with:
- your order number, and
- clear photos of the item and packaging (if available)
We will review and assist as quickly as possible.
8) Contact
For shipping questions, email: support@angelica-guidance.com
Please include your order number in all messages.